Virtual Course - Communicating effectively internally and externally
Course Objectives:
After this course attendees should
have an understanding of:
·
the importance of effective communication
·
techniques for effective communication in
routine and difficult situations
·
tools to plan for and document audit
communications
Short Description:
Communication is key both
internally and externally to have effective audit teams and successful audit
results. In this course we will discuss
best practices for effective communication, communication methods, and
essential communication skills. We will use interactive exercises to practice
these skills as they pertain to internal team conversations and external
auditee and stakeholder interactions.
Course Outline:
·
What the Standards say about communication
·
Why effective communication matters
·
Qualities of good communication
o
Frequent
o
Clear
o
Objective
o
Timely
o
adapted to the audience
·
Communication methods
·
Laying the ground work for communication
·
Verbal communication essentials
o
active listening
o
empathy
o
neutral
o
professional tone
o
flexibility
o
conflict resolution
o
escalation plan
·
Navigating difficult conversations
·
Written communication essentials
o
clear and concise
o
plain language
o
conscious word choice
o
tailored to the audience
·
Developing a communications plan (who, what,
when, how)
·
Documenting communication for the audit