Virtual Course - Communicating effectively internally and externally


2601 - Virtual Course - Communicating effectively internally and externally - 55 Seats Left
Instructor(s):
Corrie Stokes
Date:
10/22/2025 - 10/23/2025
Time:
9:00am - 12:30pm
Location:
Virtual
Class Size:
99 seats
CPE Hours:
8
Course Description:

Course Objectives: 

After this course attendees should have an understanding of:

·         the importance of effective communication

·         techniques for effective communication in routine and difficult situations

·         tools to plan for and document audit communications

Short Description: 

Communication is key both internally and externally to have effective audit teams and successful audit results.  In this course we will discuss best practices for effective communication, communication methods, and essential communication skills. We will use interactive exercises to practice these skills as they pertain to internal team conversations and external auditee and stakeholder interactions.      

 

Course Outline:

·         What the Standards say about communication

·         Why effective communication matters

·         Qualities of good communication

o   Frequent

o   Clear

o   Objective

o   Timely

o   adapted to the audience

·         Communication methods

·         Laying the ground work for communication

·         Verbal communication essentials

o   active listening

o   empathy

o   neutral

o   professional tone

o   flexibility

o   conflict resolution

o   escalation plan

·         Navigating difficult conversations

·         Written communication essentials

o   clear and concise

o   plain language

o   conscious word choice

o   tailored to the audience

·         Developing a communications plan (who, what, when, how)

·         Documenting communication for the audit

Prerequisites:
A member a state government audit or similar department

Cost

Free
(if register before 10/13/2025)
Free
(if register before 8/13/2025)

Register Now